Interpersonal Skills: Developing Adaptable Behaviour
This is a sample outline. For a full outline contact us, we will take a brief from you and produce a more detailed, tailored outline.
Aims
In a practical and participative workshop you will raise your awareness of your individual drivers and the implications for working in a team and for managing others. You will learn how to identify and develop rapport with people who have different perspectives. You will also learn how to develop confidence in dealing with conflict effectively.
Who Should Attend?
Anyone who need to learn about ways to develop stronger rapport with others and enhance communication.
Duration
One day
What motivates our behaviour towards others?
The barriers to interpersonal communication.
What is the difference between my own perceptions and the way others see me?
The difference between behaviour and motivations.
What is rapport?
How different behavioural styles interact.
Choosing and making an approach.
Assertiveness and how it can help you to handle difficult situations.
Key skills of communication: listening, observing and questioning.
Matching words with behaviour.
How conflict arises.
What are the implications on behaviour?
Resolving conflict.
Seeking agreement: Ladders of inference.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together
