Conflict Resolution Skills
This is a sample outline. For a full outline contact us, we will take a brief from you and produce a more detailed, tailored outline.
Aims
In a practical and participative workshop you will raise your awareness of the drivers that lead to conflict and the implications for working within your organisation and dealing with others. You will learn how to develop confidence in dealing with conflict effectively. You will also learn how to identify situations that could potentially lead to conflict and possible alternate actions and behaviours.
Who Should Attend?
Anyone who need to learn about ways to develop stronger techniques to resolve situations of potential conflict.
Duration
One day
Conflict as an opportunity for change.
Anticipating conflict.
Different conflict resolution styles.
Mapping conflict.
The assertive approach.
Mediation: the five-step method.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
