Enhancing your Communication Skills
This is a sample outline. For a full outline contact us, we will take a brief from you and produce a more detailed, tailored outline.
Aims
This highly practical workshops will help you understand why people communicate the way they do You will learn how to use a range of skills, including one to one, in groups, giving good and bad news, with different types of people and at different levels.
Who Should Attend?
This workshop will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others.
Duration
One day
The importance of interpersonal communications.
What prevents us from communicating effectively?
Listening and responding.
How to improve listening skills.
Transactional Analysis.
My preferred style: an audit.
The techniques of active listening.
Giving and receiving feedback.
Helpful/Unhelpful feedback.
Praising success.
Improving Understanding: Ladders of inference.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
