Key Selling Skills: Questioning, Listening and Responding
This is a sample outline. For a full outline contact us, we will take a brief from you and produce a more detailed, tailored outline.
Aims
This practical and interactive workshop will help you improve both questioning and listening skills. We develop checklists covering the key things you need to know about your clients and explore ways to uncover and stimulate need to a better sales case.
Who Should Attend?
Useful as an introduction for inexperienced sales people or as a refresher for more the experienced.
Duration
One day
Why do you need to ask questions?
What should you ask about?
Planning your questions.
Using open and closed questions.
Tailoring the question to the buyer.
Questioning, listening and responding.
Active listening techniques
Building rapport.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
