Key Sales Skills: Overcoming Resistance
This is a sample outline. For a full outline contact us, we will take a brief from you and produce a more detailed, tailored outline.
Aims
We explore the main reasons why clients reject salespeople. We isolate the main objections faced and develop ways of overcoming them.
Who Should Attend?
Useful as an introduction for inexperienced sales people or as a refresher for more the experienced.
Duration
One day
Why do clients reject salespeople?
What do they want from salespeople?
What are objections?
Why do we have to handle them?
Different types of objections.
How to overcome objections.
Turning objections to your advantage.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
